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These Conditions, together with our current Website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

This site is owned by SkinMed Ltd and registered in England, Registration No. 04275846, with registered address at Whitestacks, Havikil Lane, Scotton, North Yorkshire, HG5 9HN and email address at info@skinmed.co.uk.

Any purchase of goods from the site theskinmedshop.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

If you have any questions, or concerns you can contact us by email at: admin@skinmed.com or by post at the address above. SkinMed Limited is registered for VAT purposes (VAT registration number: 792050141)


SkinMed are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@skinmed.com.

The information and opinions on this website are provided by SkinMed Limited on the basis that they must not be applied to any particular facts or circumstances without appropriate legal or other advice.

The information on this website is based on the law applying to England and Wales only.

SkinMed Limited claim copyright in these pages, which you may print for personal use. However you must not make further copies or reproduce them without prior written authority or a licence from us.



These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.


You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including address and accurate postcode, and all necessary payment details. We accept payment by all major credit cards and/or debit cards other than department store cards, Paypal and any other credit and/or debit cards as we may specify from time to time. By clicking on the "Proceed" button on the order form, you are consenting to be bound by our terms and conditions contained in these Conditions and any other terms and conditions appearing anywhere else on the SkinMed Website.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm whether your order has been accepted by sending an email to you at the email address you provide in your Order Form ("Confirmation Email"). Our acceptance of your order brings into existence a legally binding contract between us and will be complete at the time we send the Confirmation Email to you. Any products on the same order which we have not confirmed in a Confirmation Email do not form part of that contract.

We cannot accept Order Forms from individuals under the age of (18) years.

We do not store credit card details nor do we share customer financial details with any 3rd parties

If we accept your order then the prices payable for goods that you order are as set out on the Website (subject to the provisions of the Back Orders Section below).

Prices include VAT for orders within the UK and European Community. Prices are subject to change.

As from April 2007, we are unable to accept cheque payments. However, please call an advisor if this is the only method you can pay with.

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


We deliver to the UK, EU and USA and elsewhere by exception. Any problem with orders then please phone our order line where we can arrange for an alternative supply route via a local distributor. Royal Mail do not consider a package lost until 15 working days after posting so we reserve the right to wait 15 working days post shipping before we consider it as lost also.

You may be required to pay extra for delivery as indicated on the Website and it might not be possible for us to deliver to some locations.

Please note that when the value of products is Zero postage and packaging charges will apply.

Channel Islands - This is a VAT-free zone - to ensure VAT is not charged, when you register please select the country as Channel Islands not United Kingdom


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Cancellation by us We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.


All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

If you are resident in the Channel Islands, then this is a zero rated VAT zone - to ensure VAT is not charged, when you order please select the country as Channel Islands not United Kingdom. If you are resident in the mainland UK, Northern Ireland and Isle of Man then you must select United Kingdom.


The records stored in SkinMed’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.


If you need to reach us, please email us on info@skinmed.com, alternatively, you can call on 0333 247 2474 (International +44 333 247 2474) or write to us at SkinMed Ltd, Whitestacks, Havikil Lane, Scotton, HG5 9HN

Unless otherwise expressly stated in these Conditions, all notices from you to us must be in writing and sent to our contact address at SkinMed Ltd, Whitestacks, Havikil Lane, Scotton, North Yorkshire, HG5 9HN.

In the event that you are not satisfied with the service or any product, any complaint should be addressed in the first instance to
by e-mail: admin@skinmed.com
by post to : Customer Services, SkinMed Ltd, Whitestacks, Havikil Lane, Scotton, North Yorkshire, HG5 9HN


Returns Policy: Our products are sold for personal use and instructions for use and ingredients are clearly stated on the packaging and/or the accompanying literature.

Products should always be tested for compatibility and multiple purchases of different items should be tested separately.

Subject to clause 3.2 below, if you are an individual purchasing in your private capacity (and not a company or partnership) you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods if you are resident within the European Economic Area. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

(3.2). You cannot cancel your order if the goods you have received are literature or audio or video recording or computer software which has been removed from the sealed package in which it was delivered to you.

To cancel your contract you must notify us in writing or by e-mail.

If you have received the goods before you cancel your contract then unless, under clause 3.2, you do not have a right to cancel you must send the goods back to the address shown below at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. All goods returned to us must be complete, unused, in good condition and if, appropriate with the original box, packaging, accessories and instructions.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. The goods in question must be returned by you upon cancellation of the contract and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

In the event of you cancelling your order as the goods are no longer required or you have changed your mind and they have already been dispatched to you/or received by you, no refund will be given for the original postage charge.


If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing by email at our contact address or by telephone within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing, by email or telephone us at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this clause, our only obligation will be, at our option:

- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose. (6.2.3)

Save as precluded by law, we will not be liable to you for any loss of profits nor for any indirect or consequential loss, damage or expenses (including, loss of business or goodwill) howsoever arising out of any problem you notify to us under this clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above Provided that nothing contained in these Conditions affects or will affect your statutory rights in relation to the quality, fitness or description of the goods supplied.

You must observe and comply with all applicable regulations and legislation, including obtaining at your own expense all necessary customs, import or other permits to purchase goods from our Website. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law, or other statutory rights that may not be excluded, nor in any way to exclude, or limit, our liability to you for any death or personal injury resulting from our negligence.


Every effort has been made to ensure the accuracy of the information presented on theskinmedshop.com. SkinMed or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where SkinMed was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode and for daytime contact, a telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Delivery will be made within 2-7 working days after your order is accepted.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

The customer must inform SkinMed immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

Any claim that does not respect the rules defined above cannot be taken into account and releases SkinMed of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to SkinMed in whole, in its original packaging and in perfect condition to Customer Services, Whitestacks, Havikil Lane, Scotton, HG5 9HN.

For claims to be accepted, the customer must first make a declaration to SkinMed concerning any returns and receive SkinMed’s consent. If accepted, the customer will ship the package back to us.


The use of any trademarks, logos or brands present on the site is strictly forbidden.


The offer is made without prejudice and in good faith. The offer is only confirmed for an individual purchaser prior to the products being ordered after consultation and agreement by one of our accredited advisors or therapists on 0333 247 2474.

The purchase should be for at least the 3 product set or more and include the 2 active treatments Aknicare Lotion/Rosacure Fast and Aknicare Cream/Rosacure Intensive. No other combination of products will normally result in confirmation of the offer unless pre-approved by our advisors or therapists during the consultation.

Aknicare should be used for a minimum of 8 weeks before a refund can be requested and the products must be used twice a day as per the instructions sent with the products without fail, morning and night. It is critical to build up levels of the active ingredients in the skin to achieve results. Missing applications can lead to a failure in achieving effective levels and hence nullifies the guarantee.

Rosacure should be used for a minimum of 12 weeks before a refund can be requested and the products must used twice a day as per the instructions sent with the products without fail, morning and night. It is critical to build up levels of the active ingredients in the skin to achieve results. Missing applications can lead to a failure in achieving effective levels and hence nullifies the guarantee.

Requests for refunds must be made in writing and any unfinished product returned. Once confirmed your refund will be credited to your payment card or a cheque sent to the address on the original invoice. The refund will be for the full value of the set. Postage and packing costs will not be refunded.

SkinMed advisors will be sole arbiters of this guarantee and refunds will not be unreasonably withheld. Participants on agreeing to take part in this offer; agree to be bound by the decision of the advisors on suitability for the guarantee and that the purchaser has a valid claim for a refund. If refused a refund the purchaser agrees that they have no right of appeal and that the advisor is fully within their rights to decline or nullify the guarantee.

This offer can be withdrawn or withheld without notice and at any time.